Seamless onboarding and expert support

Seamless onboarding and expert support

We understand that an HSJ membership can only provide value if your team actually use and engage with the service.

We have a dedicated client relationship team which ensure everyone is set up correctly, trained and use their HSJ membership.

Choose a point on the timeline below to find out more

We understand that an HSJ membership can only provide value if your team actually uses and engages with the service.

We have a dedicated client relationship team which ensures everyone is set up correctly, trained and uses their HSJ membership.

Choose a point on the timeline below to find out more

Click here to start the timeline

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Within 72 Hours...

Users are set up and activation emails delivered. Account manager will introduce your dedicated engagement team and share support materials. Training for 'HSJ Solutions' and 'HSJi' is booked in for selected users.

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Within 72 Hours...

Users are set up and activation emails delivered. Account manager will introduce your dedicated engagement team and share support materials. Training for 'HSJ Solutions' and 'HSJi' is booked in for selected users.

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At 1 month...

You’ll have a check-in with your engagement team to confirm access and training.

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At 1 month...

You’ll have a check-in with your engagement team to confirm access and training.

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At 3 months...

You’ll have a check-in with your engagement team & account manager to ensure usage is optimised and answer any questions you might have.

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At 3 months...

You’ll have a check-in with your engagement team & account manager to ensure usage is optimised and answer any questions you might have.

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At 6 months...

You’ll have a check-in with account manager to focus on any feedback or support as required.

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At 6 months...

You’ll have a check-in with account manager to focus on any feedback or support as required.

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At 9 months...

Final check-in and we’ll begin the discussion around your renewal for the following period.

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At 9 months...

Final check-in and we’ll begin the discussion around your renewal for the following period.

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Throughout your journey...

Throughout you subscription period your dedicated CRE and AM are available to offer advice, support, and any training as required.

Driving usage and value to your organisation is absolutely paramount.

You will also be able to contact us whenever you need anything related to your subscription – be that user guides, video tutorials or support with engaging your users. Whatever your needs, we’ll try to accommodate to ensure you’re up and running.

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